FAQs - Collection & Deliveries
Hi Beautiful, thank you for your purchase.Every question you have right now, I'm pretty sure the answer on this page.Due to COVID WE DO NOT RETURN ANY MAKEUP ITEM ONCE IT HAS BEEN OPENED!WE HAVE A NO REFUND POLICY, PLEASE WHATSAPP (072 484 0207) US IMMEDIATELY WITH YOU CONCERN AND WE WILL SEE HOW WE CAN RESOLVE IT.Collections?
Please note collections can take place Mon - Friday from 9am - 5pm & Saturday between 10am - 12pm.
Please confirm a time 24hrs before arriving at the business premises to ensure someone is able to assist you with your package.
How long will delivery take?
Please allow 2-7 days for delivery to all the major centers and up to 3 days for more remote areas. Please bear in mind that we don't deliver on weekends or public holidays.
Can I track my MrsBigBite order?Once your order ships, you will receive email/sms confirmation with your tracking details.I did not receive email notification for my order or shipping confirmation, what should I do?Occasionally these emails can end up in your spam/junk folder, please check there. If you still can't find it, email us and we will resend it.When will my favourite item be back in stock?
Unfortunately we are unable to give restock dates. We love hunting around for the good deals and we also consolidate multiple orders into a single shipment, so sometimes it's just a waiting game. If you would like to be notified as soon as a product restocks, please enter your email address on that specific product page, and you will be the first to know.
Is it safe to enter my card details during the payment process?
Yes. We use Payfast, which is one of the country's leading payment processing solutions. They go to great lengths to keep your details and sensitive information secure. Should you experience any issues whatsoever, please feel free to contact us or Payfast on firstname.lastname@example.org or (021) 300 - 4455. If you are still uncomfortable using this service, we will gladly accommodate you by sending you our bank details so you can do a manual EFT instead.
What do I do if I receive a broken item in my order?
Take a picture of the broken item and send it to us either via email (email@example.com) or Whatsapp (0724840207). The time frame for this is only 24 hours from delivery time, so be sure to check your order for any damage as soon as it arrives.
Why do the prices differ from time to time with restocks?
Due to the nature of the business, which relies heavily on many variables like exchange rates, shipping costs, erratic customs fees etc, it is difficult to have set pricing. The good news, is that we are constantly on the hunt for great deals which we ALWAYS pass on to you, the consumer.
Do you do custom orders?
At this stage we do not do custom orders, however, if you are looking for something specific from a brand that we already order from, you are welcome to contact us and we'll be happy to add your item to our next order. Such orders will require a 50% deposit upfront.